Customer Care 

At MallofStores.com, one of our goals is to provide our customers with world-class service that you can count on, every time!

We are constantly working to improve your shopping experience, site navigation, merchant options and product selection.  Many of the improvements we make to this website come from customer feedback and suggestions. Your satisfaction is important to us so we strive to provide prompt responses to all questions submitted to our customer service department.

Here are answers to the most frequently asked questions:

What can I do if my order has not arrived yet?

After completing your purchase through MallofStores.com we sent your request electronically to the appropriate premier partner for order fulfillment. It is the responsibility of each partner to provide the member with updates regarding shipping times, delays and any other order information. Once you receive confirmation from us that your order has been successfully placed, you should speak with the partner directly regarding any concerns, changes or cancellation requests. MallofStores.com does provide a listing of your order history that contains order updates we receive from the partners you have ordered from. As we receive updates relating to your order, we will ensure that they are uploaded in your account summary section. If you experience issues with a particular partner relating to lack of response within a reasonable time-frame or not abiding by their stated terms and condition, please contact our Customer Care Department In such a case, simply provide our team with a brief description of your issue and your order number. Our team of service advocates will assist you further to ensure a superior shopping experience through MallofStores.com.

Is MallofStores.com a secure web site and is it safe to make purchases online?

We understand how important personal information and purchase details are to each online shopper. To keep your information secure and safeguarded, we have taken every precaution and implemented the most up to date security measures for your protection. When you submit sensitive information, that information is protected both online and offline. Whether you are enrolling as a member or making a routine purchase, we want you to feel safe and secure while visiting MallofStores.com. We only offer products from merchants with positive industry reputations and established partner web sites. We use a secure sockets layer (SSL) digital certificate for the highest level of encryption to ensure that your credit card and personal information is protected. All purchase details and credit card information is stored on secure servers with restricted access from the Internet. We also make regular backups of all information as part of our disaster recovery plan. All customer information is protected internally as well. To further protect member information, we only grant limited access to MallofStores.com employees based off of specific roles and responsibilities. Member purchase history and credit card details are safeguarded as part of this internal security measure. All employees are kept up to date on our security and privacy practices.

How can I learn more about a specific product?

All products offered through MallofStores.com are directly from individual merchants. If you have any additional questions about a particular product, please contact the premier merchant directly. If you need help locating this information please feel free to contact our Customer Care Department.