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FAQs 

Why choose Mall of Stores for your shopping needs?

What makes Mall of Stores unique?

What are the "My Favorites" and “Remind Me” features?

How do I get started?

What is the Member Referral Program?

How do I search for a store or product?

What is Cash Back?

How do I receive Cash Back?

Do all purchases qualify for Cash Back rewards?

Can I earn Cash Back rewards when I take advantage of special offers and coupons?

What does the term "Coupon-Only" mean?

Can I use online currencies while shopping through MallofStores.com?

Can I use MSN Passport at MallofStores.com?

Can I use Medicare to make purchases on MallofStores.com?

Do gift certificates qualify for Cash Back rewards?

Can I shop at MallofStores.com if I live outside of the U.S. and Canada What if I cannot find my merchant of choice through MallofStores.com?

What if I cannot find my merchant of choice through MallofStores.com?

Will Mall of Stores credit my purchase if I’m not satisfied?

What if I want to return or cancel an order?

How can I save as much as possible with Mall of Stores?

Where can I see my Quality Control Numbers?

TECHNICAL

How can I access my account?

How can I update my account information?

How do I prevent Coupon windows from disappearing?

What is a "MallofStores.com Quality Control Number"?

SECURITY AND PRIVACY

What browsers are supported by MallofStores.com?

Are my transactions secure when going through MallofStores.com?

Will Mall of Stores sell information about me or my purchase habits?

What are "cookies" and how do I enable them?

Will I start receiving "spam" if I sign up with MallofStores.com?

 

Why choose Mall of Stores for your shopping needs?

MallofStores.com is not a single online store but a gateway to a network of hundreds of premier merchants and thousands of products. The Mall of Stores concept is an online shopping experience like no other! At MallofStores.com, shopping can earn you up to 25% Cash Back at your favorite stores. We even give you an option to give your Cash Back to your favorite non-profit charitable organization. And, we take care of all the paperwork Click here to learn more. Mall of Stores will convert commissions that we receive from our merchants into Cash Back and share the commissions with you, in a check! We will send you a check or deposit the Cash Back into your PayPal account.

Note: You may take your Cash Back and donate it to your favorite non-profit organization too! In this situation, Mall of Stores will mail a check to the organization directly.

Note: Mall of Stores reserves the right not to send the member’s Cash Back to a particular Non –Profit Organization with out cause. In this situation the Mall Of Stores will send the Cash Back check directly to the member. With Mall of Stores, shopping is easy and simple. Now you get rewarded for making purchases you would already make. Signing up is easy and free with no strings attached! Click here to begin. Check out our full store directory here. When you shop through MallofStores.com, you get the best of both worlds; you get Cash Back from Mall of Stores and you get the same low prices offered directly from our merchant. We guarantee that when you shop at Mall of Stores and click through to your favorite merchant, You will be receiving the same low price as if you were going to the merchant directly. In fact, you can even use coupons and special promotions from our merchants and increase your savings on purchases that are made through MallofStores.com. Just remember that you must sign in first at MallofStores.com before you make your purchase to receive Cash Back.

Disclosure: Not all merchants allow us to give Cash Back to our members. Click here to see our complete store directory.

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What makes Mall of Stores unique?

There is more to Mall of Stores than simply Great Deals and Cash Back. When you become a free member at Mall of Stores, you can choose to give your Cash Back to your favorite non-profit Charity! Once you become a member, you get access to special features like My Favorites and Remind me. With every purchase, you will feel good about saving money and you can help your favorite worthy cause in the process. Our members also benefit from Deals of the Day, extra saving coupons and exclusive offers. Start saving big and getting Cash Back Today! Increase the savings on your purchases at Mall of Stores with coupons (when available) and Cash Back.

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What are the "My Favorites" and “Remind Me” features?

At Mall of Stores, shopping is made easy. All registered members benefit from the My Favorites and Remind Me features. The My Favorites feature is a program that is built into our system which enables you to save the stores that you enjoy shopping at. The Remind Me feature is designed to help you never forget special occasions like birthdays, anniversaries, and holidays. Both features are designed with our members in mind to make shopping easy. To access these features, simply go into your personal profile, and click on My Favorites or Remind me.

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How do I get started?

Sign up for A Free Membership by completing a few quick and easy registration steps. Click here to return to our homepage to get started and begin earning Cash Back today! You can start shopping in minutes and begin earning Cash Back immediately.

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What is the Member Referral Program?

Help us spread the word and get rewarded for it when you tell your friends and family. Don’t keep Mall of Stores a secret! Tell people about how easy it is to save big by shopping through Mall of Stores and reap the rewards. Once you and the person you refer both earn $10.00 each in cash back, you qualify for the $5.00 bonus amount. The more people you refer, the more rewards you’ll earn! Remember, we only allow one account per person. Click here to our Refer a Friend Page for further information.

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How do I search for a store or product?

Searching for a specific store or product at Mall of Stores is simple. To begin, click on the “search” button and type the name of the store or product that you're looking for. If you’re searching for a particular store, simply click on the stores tab in the top navigation bar for a complete directory of the merchants available through Mall of Stores.

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What is Cash Back?

Cash Back is not a credit but actually real money that Mall of Stores will send to you by check or via PayPal. We receive a commission for referring our members to our select merchants. We will share a portion of our commissions with our members four times throughout each year for shopping through Mall of Stores Our members can earn up to 25% Cash Back on purchases made through Mall of Stores (Disclosure: some of our Merchants do not allow us to offer Cash Back to our members). Please check out our store directory for more details about our Cash Back advantage and special promotions for each merchant.

NOTE: Mall of Stores would love to send our members Cash Back every 30 days. Due to the merchandise return policies of our different merchants, we can only send our Cash Back checks to our members each quarter. Please note that because of the nature of some merchant return policies that your Cash Back check could be delayed up to 120 days.

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How do I receive Cash Back?

At MallofStores.com, we take pride in providing our members with an abundance of merchants and THOUSANDS OF PRODUCTS to choose from. Our Cash Back program is no different. Pick from three options for how you want to receive your Cash Back each Quarter.

Option 1) Check: With this option, we will send a check directly to you. You can change your personal settings (including your address) on the Account Settings page. Be sure you confirm your address is accurate before making purchases. If no address is present in your account profile, we will simply keep the money in your account and your total will carry over into the next quarter.

Option 2) PayPal: With this option, we deposit your payment into your PayPal account and MallofStores.com takes care of any applicable fees. To start this process, make sure you provide accurate PayPal account information, your full name and mailing address into your Account Profile for verification purposes.

Option 3) Charity/Organization: Our final option allows you to send your Cash Back to your favorite NON-PROFIT charity or organization for Free! Click Here to select your Charity of choice or to send your Cash Back check to an organization.

NOTE: ONCE YOU SELECT OPTION 3 AND AUTHORIZE THE MALL OF STORES. ACCOUNTING DEPARTMENT TO SEND THE CASH BACK TO THE NON-PROFIT CHARITY OR ORGANIZATION, IT CANNOT BE CANCELLED BY THE MEMBERS.

IMPORTANT: It is the sole responsibility of each member to document/report donations accurately and to determine which organizations qualify for tax-deductible donations. MallofStores.com does not validate which donations are tax-deductible to a particular non-profit organization.

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Do all purchases qualify for Cash Back rewards?

Virtually every item you purchase through MallofStores.com qualifies for Cash Back. However, we cannot give Cash Back for taxes, shipping, gift wrapping, or any portion of a purchase that is paid for with coupons, gift certificates or a store credit. Any purchase of products and/or services in which the transaction is substantially completed by telephone does not qualify for Cash Back. In addition, some merchant agreements prevents MallofStores.com from paying Cash Back to our members. In our store directory, we provide information on what the Cash Back percentages are and special coupons are offered. Click here to go to our store directory for more information. Please remember, you must first sign into the MallofStores.com homepage before you go shopping to receive Cash Back on your purchases.

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Can I earn Cash Back rewards when I take advantage of special offers and coupons?

Yes! MallofStores.com has teamed up with our Premier Merchants to provide you with Exclusive Specials and Coupons that you can combine with Cash Back for maximum savings.

Please visit the store directory and Coupons section on our homepage to search our extensive listing of these offers. If you choose to use a coupon that Is Not listed on MallofStores.com, you will not be eligible to receive Mall of Stores Cash Back rewards on your purchases unless noted on the store directory.

Also, please be advised that coupons and special offers listed on MallofStores.com are subject to change without notice. Restrictions may apply. MallofStores.com tries to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.

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What does the term "Coupon-Only" mean?

When a merchant is listed as being a Coupons-Only store or e-commerce web site, you will not receive Cash Back on your purchases through that merchant. However, you can use the coupon codes posted on MallofStores.com to take advantage of great deals at Coupons-Only stores by clicking through the links on MallofStores.com and using the coupon codes at check out.

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Can I use online currencies while shopping through MallofStores.com?

Currently, you may not use online currencies while shopping through MallofStores.com. Also, we cannot ensure that Cash Back will be earned if Google Checkout is used as the method of payment for your purchase.

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Can I use MSN Passport at MallofStores.com?

At the present time, MSN Passport cannot be used while shopping through MallofStores.com. If you use MSN Passport, you will not be eligible for Cash Back for those purchases.

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Can I use Medicare to make purchases on MallofStores.com?

Yes. You can make medical-related purchases from merchants on MallofStores.com using Medicare. However, Medicare purchases are not eligible for Cash Back. Please check individual merchant’s for details.

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Do gift certificates qualify for Cash Back rewards

Unfortunately, Mall of Stores cannot give Cash Back for the portion of a purchase that is made with gift cards or certificates. Likewise, we cannot give Cash Back for the purchase of gift certificates or gift cards.

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Can I shop at MallofStores.com if I live outside of the U.S. and Canada?

Yes. However, this is dependent on whether or not the merchant you are purchasing from will ship outside of the U.S. and Canada. All Cash Back is paid in U.S. dollars.

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What if I cannot find my merchant of choice through MallofStores.com?

We are expanding our network of merchants daily to ensure that our members have the best variety of goods and services to choose from. The Mall of Stores management team strives to have the best premier merchants on our website to make shopping easy for our members. As a member, if you have a merchant you would like for us to add to our store directory, please send an email to our customer care department and recommend for that merchant to be added. Our quality control merchant advisory committee will do everything possible to add that merchant to our store directory if it is aligned with the Mall of Stores mission. The Mall of Stores advisory committee abides by a high level of ethical standards and will never promote adult material, liquor, or tobacco products.

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Will Mall of Stores credit my purchase if I’m not satisfied?

You must contact the merchant directly that corresponds with your purchase for a full refund. WE RECOMMEND TO OUR MEMBERS THAT BEFORE YOU MAKE ANY PURCHASES AT ONE OF OUR OUTSTANDING PREMIER MERCHANTS, THAT YOU CHECK THE RETURN AND REFUND POLICY. The MallofStores.com customer services department will help our members if they are having a problem contacting the merchant customer service department as long as you are within that merchant’s return policy timeframe. FOR ASSISTANCE, PLEASE EMAIL US AND WE WILL PROVIDE YOU WITH CONTACT INFORMATION TO ASSIST YOU WITH SOLVING YOUR PROBLEM.

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What if I want to return or cancel an order?

Returns are subject to the return policy of the specific merchant you purchase from. Please note that if you return or cancel an item, MallofStores.com will reverse any Cash Back earned from that sale.

Returns (also deemed as exchanges) make Cash Back ineligible. In the process of an exchange, the merchant cancels the old order and replaces it with a new one. When doing this, the Mall of Stores commission gets reversed. And, a new commission is not established because the merchant creates a new order (this means that the order was not completed through MallofStores.com but in fact, placed through the merchant directly). Because of this, the merchant will not pay Mall of Stores a commission which in turn eliminates our ability to pass Cash Back on to you.

To avoid losing your Cash Back in future transactions, please make sure all returns are final and that you do not initiate an exchange. If a return or exchange is required, make sure the merchant refunds your credit card and then submit your replacement order through MallofStores.com to receive Cash Back.

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How can I save as much as possible with Mall of Stores?

MallofStores.com makes it easy to save money on purchases. Sign in and start shopping to begin saving money and earning Cash Back! Search for Stores and Products, browse Categories or view All Stores to find what you are looking for. After you click on a store and complete your purchase, you get earn Cash Back automatically! Be on the lookout for current specials only available through our network of merchants. While you are shopping at MallofStores.com, we may present small banners featuring the specials that will take you directly to the Merchant site. Please use the coupon codes at checkout and you’ll save even more!

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Where can I see my Quality Control Numbers?

MallofStores.com keeps track of each transaction that you make. For each transaction a Unique Quality Control Number is assigned which can be used while communicating with MallofStores.com about that transaction. You can view Your Quality Control Numbers here.

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TECHNICAL

How can I access my account?

You can view your account by clicking on the "My Account" tab in the top navigation bar of almost any page on the MallofStores.com web site. You will need to log into your account in order to see account detail information.

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How can I update my account information?

Click on the "My Profile" tab in the top navigation bar. Then, click on the "Click here to edit your profile" hyperlink. This page will allow you to view your current profile and make any necessary changes to your name, address, settings and e-mail address.

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How do I prevent Coupon windows from disappearing?

If you are using Internet Explorer 6.0 on Windows XP Home or Professional Edition with Service Pack 2 (SP2), click on the Tools drop down menu. Next, select Pop-up Blocker and Pop-up Blocker Settings. Go to "Address of Web site to allow" section, enter www.MallofStores.com and click on the Add button. Finally, Click on the Close button. These steps should eliminate coupon windows from disappearing as you are shopping at MallofStores.com.

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What is a "MallofStores.com Quality Control Number"?

The MallofStores.com Quality Control Number system enables you to keep track of purchases and to track your navigation through our web site. Each number verifies that you clicked a link on MallofStores.com to get to one of our merchants. Each one gives you a number to refer to in case you need to ask us a question about the corresponding purchase. Every MallofStores.com Quality Control Number will be recorded in your account page for your future reference and will be stored for 90 days.

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SECURITY AND PRIVACY

What browsers are supported by MallofStores.com?

You can view your account by clicking on the "My Account" tab in the top navigation bar of almost any page on the MallofStores.com web site. You will need to log into your account in order to see account detail information.

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Are my transactions secure when going through MallofStores.com?

You can shop with confidence and peace of mind knowing that MallofStores.com uses the highest quality SSL (secure sockets layer) certificate to secure transactions through our web site. Your shopping protection is important to us so, we will continue to strengthen our internet connections throughout our merchant network.

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Will Mall of Stores sell information about me or my purchase habits?

MallofStores.com will never sell your purchase history or information to a third party. We value your business and your decision to shop with MallofStores.com so, we will keep your information private.

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What are "cookies" and how do I enable them?

Cookies are simply text files that allow a web site like MallofStores.com to recognize you when you return at a later time. The value of enabling cookies is that you don't have to log-in over and over each time you return to make your next purchase. Cookies used by MallofStores.com and our network of merchants are completely safe and they are enabled by default with most browsers.

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Will I start receiving "spam" if I sign up with MallofStores.com?

No. We will never sell your information to any third party. However, we may send our members information related to savings and special offers as they become available. MallofStores.com enables you to unsubscribe from our email lists at any time.

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